A. Job Ad:
Desk
Side Support Specialist (UAE National)
Cleveland Clinic Abu Dhabi
Cleveland Clinic Abu Dhabi
Job Summary
This position is responsible for providing professional support to all CCAD for the day to day use of IT Equipment both in person and over the phone covering 24x7
Primary Duties and Responsibilities
Provides complex technical support both in person and over the phone, planning and coordination for Caregiver touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
Performs installation, deployment and moves of desktop computer, operating system, application software and hardware technologies.
Works independently with little to no direct supervision in analysis and implementation of desktop solutions to fulfill service requirements.
Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among caregivers (users), vendors, IT partners, and consultants in evaluating technical issues and products.
Responsible for partnering with the departments they support to understand the impact of support issues.
Coordinates schedules and technical work order instructions with caregivers and partners for installations, moves, adds and changes within the desktop computing environment
Timely updates of interactions in the ticketing systems and updates of inventory additions and changes to the inventory database.
Posts installation complete comprehensive testing of PCs, laptops, mobile devices, monitors, printers, and other related hardware and agree with requestions on success.
Backup caregiver (user) data.
Assures that all tickets requiring follow up work and/or calls receive appropriate attention.
Executes plans and implement technical infrastructure projects to refresh supported systems.
Performs video conferencing end user support and meeting setup
Keeps abreast of technology changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service.
This position is responsible for providing professional support to all CCAD for the day to day use of IT Equipment both in person and over the phone covering 24x7
Primary Duties and Responsibilities
Provides complex technical support both in person and over the phone, planning and coordination for Caregiver touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
Performs installation, deployment and moves of desktop computer, operating system, application software and hardware technologies.
Works independently with little to no direct supervision in analysis and implementation of desktop solutions to fulfill service requirements.
Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among caregivers (users), vendors, IT partners, and consultants in evaluating technical issues and products.
Responsible for partnering with the departments they support to understand the impact of support issues.
Coordinates schedules and technical work order instructions with caregivers and partners for installations, moves, adds and changes within the desktop computing environment
Timely updates of interactions in the ticketing systems and updates of inventory additions and changes to the inventory database.
Posts installation complete comprehensive testing of PCs, laptops, mobile devices, monitors, printers, and other related hardware and agree with requestions on success.
Backup caregiver (user) data.
Assures that all tickets requiring follow up work and/or calls receive appropriate attention.
Executes plans and implement technical infrastructure projects to refresh supported systems.
Performs video conferencing end user support and meeting setup
Keeps abreast of technology changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service.
Experience Requirements
Minimum of one (1) year experience as a telephone support, preferably in a health care facility
Demonstrated ability to provide high quality customer service
Knowledge of administrative and clerical procedures, including word processing and file management
Strong oral and written communication skills and interpersonal skills
Ability to speak and write in English is required
Demonstrates creativity and initiative in problem solving. Break/fix experience
Hardware and software support/troubleshooting
Document processes and procedures for maintenance and support.
High level of customer focus and strong customer support commitment
Drive communication and collaboration across the teams.
Minimum IT hardware and software experience of 2 years
Education Requirements
BSC in Computer Science or Equivalent is required
Specialized training information technology is preferred
Minimum of one (1) year experience as a telephone support, preferably in a health care facility
Demonstrated ability to provide high quality customer service
Knowledge of administrative and clerical procedures, including word processing and file management
Strong oral and written communication skills and interpersonal skills
Ability to speak and write in English is required
Demonstrates creativity and initiative in problem solving. Break/fix experience
Hardware and software support/troubleshooting
Document processes and procedures for maintenance and support.
High level of customer focus and strong customer support commitment
Drive communication and collaboration across the teams.
Minimum IT hardware and software experience of 2 years
Education Requirements
BSC in Computer Science or Equivalent is required
Specialized training information technology is preferred
B. One paragraph
About Company:
Cleveland Clinic Abu Dhabi, part of Mubadala’s network of world-class
healthcare facilities, is a multispecialty hospital on Al Maryah Island in Abu
Dhabi, UAE. Cleveland Clinic Abu Dhabi is a unique and unparalleled extension
of US-based Cleveland Clinic’s model of care, specifically designed to address
a range of complex and critical care requirements unique to the Abu Dhabi
population. Cleveland Clinic Abu Dhabi has five Centers of Excellence in the
following Institutes: Heart & Vascular, Neurological, Digestive Disease,
Eye and Respiratory & Critical Care. Other Institutes include Surgical
Subspecialties, Medical Subspecialties, Emergency Medicine, Anesthesiology,
Pathology & Laboratory Medicine, Imaging and Quality & Patient Safety.
In all, more than 30 medical and surgical specialties are represented at
Cleveland Clinic Abu Dhabi.
The facilities at Cleveland Clinic Abu Dhabi combine state-of-the-art amenities and world-class service standards. The hospital is a 364 (expandable to 490) bed facility, with five clinical floors, three diagnostic and treatment levels, and 13 floors of critical and acute inpatient units. It is a physician-led medical facility served by North American board certified (or equivalent) physicians. Cleveland Clinic Abu Dhabi provides patients in the region direct access to the world’s best healthcare providers and Cleveland Clinic’s unique model of care, reducing their need to travel abroad for treatment.
Visit us at www.clevelandclinicabudhabi.ae
The facilities at Cleveland Clinic Abu Dhabi combine state-of-the-art amenities and world-class service standards. The hospital is a 364 (expandable to 490) bed facility, with five clinical floors, three diagnostic and treatment levels, and 13 floors of critical and acute inpatient units. It is a physician-led medical facility served by North American board certified (or equivalent) physicians. Cleveland Clinic Abu Dhabi provides patients in the region direct access to the world’s best healthcare providers and Cleveland Clinic’s unique model of care, reducing their need to travel abroad for treatment.
Visit us at www.clevelandclinicabudhabi.ae
C. CV:
Ahmed
Mohammed Nassr Bani Salah
Birth Date: 20-Oct-1981 Mobile: +971555511030
Abu Dhabi Email: bu.mariam@hotmail.com
Nationality:
U.A.E. Marital Status: Married
Job Position:
Help Desk Specialist.
IT Coordinator.
IT Technical Support.
EDUCATION:
2014-Present Bachelor of Applied Science in Information
Systems (Security & Forensics)
Higher Colleges of Technology
Abu Dhabi Men's College
Expected Graduation (June 2018)
2000-2002 National Diploma in Computer Engineering
BTEC. Thanet College
Kent, UK
1999
High
School Certificate
Al Safa
School
Dubai, U.A.E.
Work Experience:
2013- Present IT Technical Support
Zayed Higher
Organization for Humanitarian Care & Special Needs – AD, UAE.
· First Level Support on the applications (Special
needs management system, SMS, File Net ( Archiving system), Employees Self Services,
Fingerprint Devices, BMC service desk, Time
Attendance, Portal ).
·
Working as Help Desk Support.
2002-2012 Computer Technician
Joint Command &
Staff College (JCSC)–U.A.E. GHQ Armed Forces – AD, U.A.E.
·
Hardware maintenance and
Software debugging.
·
Solving most computer and peripherals malfunctions.
·
Install OS
and drivers.
·
Installation and programming of Cisco IP phones.
·
Good idea about computers network and main servers administering.
·
Excellent Skills on using Microsoft Office (Word, Excel, Power Point).
TRAINING COURSES & ACHIEVEMENTS:
2014 IT Security Syllabus 5.0
ICDL Arabia
Abu Dhabi
University
AD, UAE.
2014 Building Effective Team
Department of Finance
AD, UAE.
2014 Mobile Security:
Keeping Information Secure in the Mobile Age.
Telecommunications Regulatory
Authority
AD, U.A.E.
2014 Mobile Application
Developers: Essentials of Design & Strategy for mGov
Growth.
Telecommunications
Regulatory Authority
AD, U.A.E.
2013 Effectively Developing Worker's Skills
Statistical
Training Institute
AD, UAE.
2012 Training in Microsoft Enterprise
System Infrastructure Administration
This course Covered:
-Microsoft Active Directory 2008
-Exchange
2010 & Share Point 2010 Infrastructure setup
ITQAN Solutions Provider
AD, U.A.E.
2007
MCSA
2003
Al Khawarizmi International College
AD, UAE
2002 Networking Essentials & basic Network Administration
Technical Education Center
COMPUBASE
AD, U.A.E.
OTHER SKILLS AND INTERESTS:
·
Time management and planning
skills.
·
Fluent in Arabic speaking
and good command of English.
· Quick Learner, Have Initiative and Self-Management
Attended IT forums, conferences, and networking
events.
References available upon request
D. Interview: Do's Don't Sheet + Suggestions/ John+Jane
Watch the video and write the wrong things John and Jane are
doing. In the suggestions column, write how they can improve their interview
behavior for a better chance of getting the job.
John
|
Suggestions on how to improve
|
He had some troubles finding the place
|
Always make a research for the
place before you get there.
Scott your path and time your
trip.
|
He doesn’t bring a copy of his resume.
|
He should stay focused and bring
extra copies of his resume
|
He asked about benefits information on interview
|
Never start requesting specific benefits information during
an initial interview
|
He doesn’t respect the interviewer and he puts his shoes on the table
|
He should be more seriously and maintain a positive
attitude throughout his discussion.
Being prepared can make a big difference.
|
Jane
|
Suggestions on how to improve
|
She said: I prepared the magazine article to show the style I
like to write
Then my printer is broken and she couldn’t print it.
|
Research the company and the position you are
applying for the recruiter is interested in your reasons for being there and
ask questions that pertain to your interview.
Bring real examples in the past worked for the
recruiter, also includes school examples if they applied position.
|
She listed previous position in resume and she doesn’t answer questions about what – when & why she
left the previous job.
|
Maintain eye contact with recruiter staring off into space
isn’t the best way to make a first impression and know what in your resume
and be able to answer the questions about when and why you left the previous
job.
|
1- Show up on time (to be ready for the interview)
2- Make research for the company (to have knowledge about the company)
3- Have questions about the position paste them (to be attention
and interest)
4- Bring extra copy of resumes (to have easy discussion)
5- Know your resume (to be able to answer any question)
6- Be honest (to be comfortable)
7- Send a thank you note or email (it means that you are happy and
get them attention)
8- Be patient (to see the outcome)
E. The 25 Most Frequent Interview Questions + Answers - Due 5 Oct.!
E. The 25 Most Frequent Interview Questions + Answers - Due 5 Oct.!
Listen to the 25 most
frequent interview questions and fill in the following table. https://www.youtube.com/watch?v=Aw1ekqxULTs
Question How
to Answer
25
|
How do you handle
criticism?
|
The best way to improve mention that you never
take it personally and give some examples from
your past
|
24
|
What do you think of the last company you work
for?
|
The last job it was a great platform that
helps you
improve your skills
|
23
|
Do you have any
questions for me?
|
You always want to have a few it shows that
you did your research and you're interested
|
22
|
Why do you think you'll be successful at this job?
|
How the similarities between the job
requirements and your skill set if there aren't many other apply elsewhere or
improvised
|
21
|
How do you see yourself five years from now?
|
Relate this one to the objective line if your
resume
act like you had a vision even if you can
barely figure out tomorrow's breakfast
|
20
|
What do you look for a
manager or boss?
|
This is not the time to be specific brought
answers like fair and encouraging will come in hand
|
19
|
Will you put the
interests of the organization ahead of your own?
|
It should go without saying but unless you
have a very google ask of the lines are your anything but a yes sure to lend
you back in the job market
|
18
|
What motivates you to do your best while
working?
|
Good ideas would be working environment
discipline and integrity a bad idea might be the Salary
|
17
|
What is more important the money or the work?
|
They both are sure for the last question you
deliberately avoided mentioning the salary
but you don't have to downplay the fact
|
16
|
How you compensate for lack of experience?
|
Just because you have less experience doesn't
mean you shouldn't apply during the interview highlights similar roles are
jobs you've held even if they aren't exactly will leaved
|
15
|
What irritates you about coworkers every
workplace as the possibility of drama?
|
In your case the best thing to do would be to
mention that you specifically make a point to get along with everybody see
the deflection you're well on your way to being a politician.
|
14
|
What would you rather do follow Orleans?
|
It's a good idea to point out your leadership
experience our capabilities but also mention that you don't mind following if
necessary.
|
13
|
Are you a team player?
|
If just you but yes we'll sue your fail make
sure you give examples of teams you've worked on always give examples
|
12
|
How long would you work for us?
|
You don't have to give a specific time on just
don't make it sound as if you’re going to leave next week you want to stick around
for a while
|
11
|
What do coworkers say about me?
|
Scan your brain for anything good that anybody
has ever said about you can be truthful you can't think of anything then you
have bigger problems than just finding a job.
|
10
|
Why have you been
unemployed for so long?
|
Whatever your reason make it sound like you've
been productive inactivity attending classes are improving your knowledge employers
just don't want lazy bombs?
|
9
|
Why should we hire you?
|
Whatever you do you just don't compare
yourself to other interviewers.
|
8
|
What are your
strengths?
|
We've mentioned before but give examples in specific
examples are even better.
|
7
|
Why did you leave your
last job?
|
You made hid your boss hitting your coworkers
and hated everything else to do but if you didn't mean for positive reasons
might as well wrap up the interview now.
|
6
|
What are your
weaknesses?
|
You want to mention weaknesses they ride their
strengths in disguise weaknesses the committee is the improved upon.
|
5
|
Tell me about yourself?
|
There 2 purchase you can take you I do you can
go deep in come out with us app story we can stay superficial talk about
work-related things common wisdom suggests the latter.
|
4
|
Tell me about your
dream job?
|
Don't be specific stick to broad
generalizations like a great environment or something of the sort
|
3
|
Describe your
management style?
|
Something along the lines are leading by
example might be good and speaking examples user
|
2
|
What is your philosophy towards work?
|
It's probably best to avoid adjectives you talk
about basic values you've adopted and password places are the energy that you
can bring to the team those would be better choices in.
|
1
|
Do you consider
yourself successful?
|
Yes you should success doesn't have to mean
conquering the world describe your accomplishments and the things you're
proud owner.
|
Question How
to Answer
